Cookie Policy
Last updated: August 19, 2025
At Falera, we believe in being clear and transparent about how we use cookies and similar technologies on our website. This Cookie Policy explains what cookies are, how we use them, and the choices you have regarding their use.
This policy is implemented in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites function properly, improve user experience, and provide information to site owners.
2. Types of Cookies We Use
- Strictly Necessary Cookies: Essential for website operation (e.g., secure login, checkout, and shopping cart).
- Performance Cookies: Collect anonymous data on how visitors use our site to help us improve performance.
- Functional Cookies: Remember your preferences such as language or region.
- Targeting / Advertising Cookies: Used to deliver relevant ads and measure marketing effectiveness.
3. Third-Party Cookies
We may allow trusted third parties—such as Google Analytics, Shopify, and advertising partners—to place cookies on your device. These parties may collect information about your browsing activities across websites.
For more information on their cookie practices, please see:
4. Cookie Consent
When you first visit our website, you will see a banner asking you to accept, reject, or manage cookies.
Non-essential cookies (such as performance, functional, and advertising cookies) are disabled by default until you give consent through our cookie banner.
You can withdraw or change your consent at any time through your browser or cookie-settings menu.
5. How to Manage or Delete Cookies
Most browsers allow you to control cookies through their settings. You can usually find these options in your browser’s “Help” or “Settings” menu.
Please note that disabling cookies may affect website functionality and limit your experience.
For more information, visit:
6. Cookie Duration and Retention
The lifespan of cookies varies depending on their purpose:
- Session cookies – temporary and deleted automatically once you close your browser.
- Persistent cookies – remain on your device for a set period or until you delete them manually.
Our persistent cookies typically remain active for up to 13 months, in accordance with guidance from the UK Information Commissioner’s Office (ICO).
Third-party cookies (such as Google Analytics or Shopify) may have their own durations as outlined in their respective cookie policies.
7. Age Limitation
Our website and services are not intended for children under the age of 16.
We do not knowingly collect or store personal information or use cookies to target users in this age group.
If you believe that a child under 16 has provided personal data to us, please contact us so we can promptly remove it.
8. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in law, technology, or our practices. Any updates will be posted on this page with a revised “Last updated” date.
9. Contact Us
If you have any questions about how we use cookies, you can contact us at:
Business Name: Falera
Email: support@falera.co.uk
Phone: +44 7400 760 385
Address: 4th Floor, Silverstream House, 45 Fitzroy St, Greater London W1T 6EB, United Kingdom
Contact Form: Contact
Support Hours: Monday–Friday, 10 AM to 8 PM
Closed: Saturday-Sunday
Time Zone: (GMT) Greenwich Mean Time (London)
Response Time: Our dedicated support team strives to reply within one business day