Billing terms & payment options

At Falera, we believe safe and simple payments are the foundation of a worry-free shopping experience. The following terms explain how we handle payments, billing, and customer protection for all orders placed within the United Kingdom.

Payment Methods We Accept

For your convenience, we support a wide variety of secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • PayPal

Currency Notice: All products are priced and charged in GBP – British Pound Sterling.

How Payments Work

  • Payment is required at the time of checkout.
  • Your order will not be confirmed or shipped until the transaction is successfully completed.
  • Refunds and billing adjustments are always processed in accordance with UK consumer protection laws and our Return & Refund Policy.

Taxes & VAT

  • All listed prices already include UK VAT.
  • You will not be asked to pay additional duties or import charges upon delivery.

Secure Transactions

Your financial data is safeguarded with SSL encryption throughout the checkout process.

  • Payments are processed through reliable, industry-standard gateway providers.
  • We never store or share sensitive payment details with third parties.

Chargebacks & Fraud Protection

To protect both our customers and our business:

  • Every chargeback or disputed payment is carefully reviewed.
  • Fraudulent claims may be contested through financial and legal channels.
  • Suspicious or high-risk orders may be delayed, cancelled, or require identity verification before shipment.

Our Commitment to Customers

Your statutory rights under UK consumer law remain unaffected by these billing terms. Our policies are designed to protect your interests while ensuring a fair and secure shopping environment.

Get in Touch

If you have any questions about billing or payment options, our support team is here to help:

Email: support@falera.co.uk
Phone: +4407400760385
Address: 4th Floor, Silverstream House, 45 Fitzroy St, Greater London W1T 6EB, United Kingdom
Contact Form: Contact
Support Hours: Monday–Friday, 10 AM to 8 PM
Closed: Saturday-Sunday
Time Zone: (GMT) Greenwich Mean Time (London)
Response Time: Our dedicated support team strives to reply within one business day